Complaints book

In accordance with the Consumer Protection and Defense Code, this institution has a Complaints Book available for your use.

Company Name:

Andean Wings S.A.C.

RUC:

20517316971

Code:

Nº 000 000031-2026

Date:

1. Identification of the claimant consumer

Names*

Surnames*

Email*

Phone*

Document type*

Choose a document type*

Departament*

Province*

Distritc*

Address*

2. Identification of the contracted asset

ProductService

Product/Service Description*

Product/Service Amount*

3. Details of the Consumer Complaint and Order

Claim**Complaint***

Complaint: Dissatisfaction related to projects or services.

Grievance: Dissatisfaction not related to projects or services; or, discomfort or discontent regarding customer service.

Detail*

Order*

Drag a file or click to upload

Format: JPG, PNG, DOC, PDF, PPT | Max. 5MB

4. Observations and actions taken by the supplier

Date of communication of the response: Viernes, 06 de Noviembre del 2026

Description: As this is a virtual claim, your case will be forwarded to the customer service area in order to provide a response within the legally established timeframe.

5. I authorize notification of the claim result to the email address provided.

YesNo

(*) Required fields.

* Filing a complaint does not preclude the use of other dispute resolution methods, nor is it a prerequisite for filing a complaint with INDECOPI.

* The supplier must respond to the complaint within thirty (30) calendar days, and may extend this period for up to thirty (30) additional days, after notifying the consumer.